Our Commitment to You
Last Updated: 6/15/2026
Hope Innovations Inc., a Delaware corporation, operates under the brand name Wandah. References to “Hope Innovations,” “Wandah,” “we,” “us,” and “our” mean Hope Innovations Inc. as the legal entity responsible for the collection, use, disclosure, and protection of your personal information.
At Hope Innovations Inc., we understand that vaginal and pelvic health is personal. We are committed to providing a safe, respectful, and supportive experience—from the moment you place your order to your ongoing use of Wandah.
If you ever have questions or concerns, we’re here to help. This Customer Care Support Promise describes how we support you throughout your experience with us. It reflects our values and service standards.
Product Quality You Can Trust
We stand behind the quality of every Wandah product. Every Wandah product is manufactured to meet our quality specifications.
If your item arrives damaged, defective, or incorrect, we will make it right at no cost to you in accordance with our Refund and Replacement Policy.
Clear and Honest Policies
Because Wandah is a single-user, hygiene-sensitive product, we are unable to accept returns. This policy helps ensure that every customer receives a safe, unused product. Nothing in this policy limits any rights you may have under applicable federal or state law, including rights with respect to defective, damaged, or misdescribed products
We understand this policy may be different from other brands. We want you to know what to expect before you buy, and we are always available to answer questions about our products, policies, and your options before you purchase.
Support When You Need It
If you have questions about how to use Wandah, product care, or general support, our team is here to assist you.
While we are happy to provide product guidance, we do not provide medical advice. If you have concerns about your health or symptoms, we encourage you to consult a qualified healthcare provider.
Easy Replacement Process
If something is not right with your order, please contact us as soon as possible at hello@wandah.co — and no later than 14 days after the date you receive your order. If a defect is not immediately apparent and you discover it later, please contact us as soon as you become aware of the issue and we will work with you in good faith. Include your name, order number, and a description of the issue. Photos are welcome but not required to initiate a claim. Nothing in this policy limits any rights you may have under applicable federal or state law, including any implied warranty rights that cannot be waived or shortened under applicable law.
What We Cannot Help With
Our team cannot provide medical advice, diagnose conditions, recommend medications, or advise you on whether Wandah is appropriate for your specific health situation. Please consult a licensed healthcare provider for guidance. If you experience pain, discomfort, or irritation while using Wandah, discontinue use and consult a licensed healthcare provider.
Our team also cannot advise on the selection, dosage, or use of any prescription or over-the-counter medication. Please consult your pharmacist or healthcare provider.
If you are experiencing a medical emergency, call 911 immediately. Do not contact us for emergency medical assistance.
Your Privacy Matters
We respect your privacy and handle your information with care. Because Wandah is a personal health product, we treat any health-related information you share with us with the highest level of sensitivity.
We do not sell your consumer health data. We collect and use health-related information only with your consent and only as described in our Consumer Health Data Privacy Policy. We do not share your health-related information with third parties for advertising, marketing, or analytics purposes without your explicit consent.
Your rights regarding your health data — including the right to access, delete, and withdraw consent — are described in our Consumer Health Data Privacy Policy. If you have questions about how we handle your health information, contact us at hello@wandah.co.*
We take steps to ensure our team members handle sensitive customer information with discretion and in accordance with applicable law.
We Are Here for You
We believe women deserve better tools, better conversations, and better support.
If you need support, reach out anytime:
We are honored to support your experience with Wandah.
This Customer Care Support Promise reflects our service standards and values. Our Terms of Service, Refund and Replacement Policy, Privacy Policy, and Consumer Health Data Privacy Policy govern your legal rights and our obligations.